Privacy Policy

1. Who We Are

West Coast Chauffeur ("we", "our", "us") provides professional chauffeur-driven transport services across Ireland. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website at westcoastchauffeur.ie or book our services.

2. Data We Collect

We collect the following personal data:

• Contact information: name, email address, phone number
• Booking data: pickup and drop-off locations, dates, times, vehicle preferences
• Payment data: processed securely through our payment provider — we do not store card details
• Communication records: enquiries, messages and booking correspondence

3. How We Use Your Data

We use your data to:

• Process and confirm your bookings
• Send booking confirmations and driver details
• Respond to enquiries and provide customer support
• Improve our services and website experience
• Meet legal and regulatory obligations

4. Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your booking), legitimate interests (to operate and improve our services), and legal obligation where required. We only process data for direct marketing with your explicit consent.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third parties strictly necessary to deliver our service — such as our payment processor and email service provider — all of whom are GDPR-compliant and bound by data processing agreements.

6. Data Retention

We retain booking records for up to 7 years to comply with Irish tax and accounting obligations. Enquiries and contact records are held for up to 2 years. You may request deletion at any time where retention is not legally required.

7. Your Rights

Under GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Data Protection Commission (Ireland)

8. Cookies

Our website uses essential cookies required for core functionality, and analytics cookies (Vercel Analytics) to understand how visitors use the site. No personally identifiable information is collected through analytics.

9. Contact Us

To exercise your rights or for any data-related queries, please contact us at:

Email: info@westcc.ie

Phone: +353 87 383 8979